Since 1999 Starting Points has been seen as the “go to” site for families to address needs and receive assistance to access resources and community services. Morgan County Family Support Center ~ Starting Points has a main site in Berkeley Springs and will be adding an outreach site in Paw Paw in 2022. Programming and services incorporate the DHHR defined Family Support Services - Strengthening Families model. The focus of that model is to provide community based preventive activities designed to promote "parental competencies and behaviors that will increase the ability of families to nurture their children; enable families to access other resources and opportunities available in the community; create supportive networks to enhance child rearing abilities of parents; help compensate for the increased social isolation and vulnerability of families; and strengthen parental relationships”.

Shenandoah Community Health serves as the fiscal agent to Starting Points and provides administrative support. As a program of SCH, a private non-profit 501 (c) 3 organization, Starting Points receives tangible support in the areas of budgeting, accounting, audit, and human resources.